Booking terms & conditions.

Quotations

Every quotation is calculated against the itinerary you supply — the collection points, the destinations, the timings and the total mileage. A quotation is valid for 21 days from the date it is issued.

All mileage is calculated from our showroom at PE2 9QP. Where an itinerary changes to add mileage, time or additional locations, a new quotation will be issued at the rates current at that time.

Deposits and reservation

A vehicle is reserved only once a deposit has been received. The deposit is £100 per vehicle, and may be paid by cash, internet transfer, PayPal or cheque.

Where a booking is made within six weeks of the hire date, payment is required in full at the time of booking. Card and PayPal payments carry a 4% surcharge.

Balance payments

The balance is due six weeks before the date of hire. Where the balance is not received by that date we reserve the right to treat the booking as cancelled.

Cancellation

All deposits are non-refundable. Where a booking is cancelled after the balance has been paid, the sums recoverable will depend on how much notice is given and on whether the date can be re-let.

We strongly recommend that couples hold wedding insurance covering cancellation and supplier failure.

Time and mileage

Your booking covers the mileage band selected and up to four hours on site. Any deviation from the booked itinerary will incur additional charges.

• Extra hours or waiting time — £65 per hour, or part thereof
• Additional mileage — £3 per mile
• Bespoke flowers — quoted individually

Late arrivals

If you intend to arrive later than the booked time, please tell us in advance and book the additional time. We cannot always accommodate extra time that has not been booked in advance.

A late arrival may cause a late finish and incur further charges, and in some cases the officiant may decline to proceed.

Passengers

The passenger numbers shown for each vehicle may not be exceeded under any circumstances, in order to comply with the law and with safety regulations.

Child seats are not provided. You may supply your own for vehicles fitted with seatbelts, but fitting them is your responsibility, and the chauffeur may decline a seat that risks damage to the upholstery. Some classic vehicles are not fitted with seatbelts.

Conduct, food and drink

No drinks are permitted inside any of our vehicles, and champagne may not be uncorked inside a vehicle or consumed in transit. Your chauffeur will gladly assist with uncorking outside the car.

Our vehicles are no-smoking throughout.

Confetti and damage

Confetti, rice and similar may not be thrown into a vehicle. Damp confetti damages upholstery, and dry confetti works into crevices and radiators.

Where excessive cleaning is required, the cost may be charged to the hirer. Any damage caused to a vehicle by the hirer or their guests is the responsibility of the hirer.

Delays

Delays caused by traffic, weather, accidents or mechanical problems are unforeseen and outside our control. Any delay of this kind must be accepted by the hirer before making a booking, and claims for refunds or compensation in respect of such delays will not be accepted.

Breakdown and substitution

It must be accepted by the hirer that booking a vehicle does not guarantee its performance.

Where a breakdown occurs before the hire commences, we will offer an alternative vehicle or refund the sums paid. Where it occurs during the hire and more than one vehicle has been booked, another vehicle will take over. Where a single vehicle has been booked and no practical replacement is available, a proportionate refund will apply.

If this risk concerns you, we suggest hiring two vehicles, or selecting one of the modern cars from the prestige collection.

Special offers

Special offers are time-limited and are made to qualifying enquiries only. An offer that has expired cannot be reinstated.

Where a booking made on a special offer is amended so as to add mileage, time or locations, a new quotation will be issued at current rates and the discount will be lost.